Capitol Complex Telecom Survey

The Department of Information Resources (DIR) strives daily to make improvements to our ongoing process and procedures. In an effort to assess the quality of our service, we are seeking assistance, feedback, and direction from our customers. Please help us to better serve you by taking a minute to fill our online Capitol Complex Telecom Survey form. We thank you for your time and input.

I. Background Information

First Name:
Last Name:
Title:
Agency:
Building:
Room:
Extension:
(5-digit phone number)
E-mail:

Trouble Ticket/Work Order #:
CCTS Representative Name :
Date of Service:
Description of Request:

II. Please select one of the service departments listed below:

III. Please rate our performance on the following issues:

1. Was the service request completed to your satisfaction?
Excellent ---                  --- Poor

2. Did the CCTS Representative understand and meet your request?
Excellent ---                  --- Poor

3. Was the CCTS Representative professional and courteous?
Excellent ---                  --- Poor

4. Was the CCTS Representative considerate of your business needs?
Excellent ---                  --- Poor

5. Was the Service Request completed in a timely manner?
Excellent ---                  --- Poor

6. Your Comments: